Our returns policy is as follows:

UK Returns

We accept unworn returns for exchange or refund within 7 days.

Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect you will be offered a refund or exchange.

Goods must be adequately sealed in original packaging. Please note that Royal Mail may reject any package that is not adequately wrapped.

Please fully complete our contact form first, this will ensure that you receive your refund or replacement goods promptly.

All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)

Additional information for EU and International Returns

Should you need to return your goods, you will need to pay for the return postage.

Please send your goods to our returns department at the address below.

Please fully complete our contact form first,, this will ensure that you receive your refund or replacement goods promptly.

Please ensure that you declare the goods as 'unwanted returns' for customs. If you fail to do so, we shall be charged import duty by customs. We shall pass any such charge on to you when refunding your card / exchanging your goods. You Should be able to find details about this in the documentation provided by most courier (if you are unsure, please contact your courier).

Please note, if you require an exchange, outbound shipping charges will apply.

Returns Address

Returns Department
The Closet Limited
14 Guildhall Street
Preston PR1 3NU